If you've bought a course and it’s not showing up in the My Enrolled Courses section of your TeacherDada account, this article provides helpful, troubleshooting steps on how you might find it.
TeacherDada sends out a confirmation email whenever you enroll in a course. So, as an initial step, please ensure that you are logged into the same email account that is registered to your TeacherDada account, and that you received an enrollment confirmation email for the course. Be sure to check your Junk mail folder if you don’t see the enrollment confirmation email in your inbox.
If you don’t see a confirmation email, this could indicate that you purchased the course while logged into TeacherDada with a different email address (see below), or that the purchase was not completed. We also advise checking your banking information to verify the purchase was processed.
If you're still having trouble, you may have entered your email address incorrectly when your first signed up for TeacherDada. For example, instead of entering “Matthew@email.com”, you might have typed “Mathew” by mistake. As a result, our system would attempt sending your confirmation email to that address, instead of the correct one.
Double check to see that you received a confirmation email for your course purchase. If you did not receive an email with a receipt, please send a message to firstname.lastname@example.org and include your first and last name, and the title of the course that you're missing.
If you paid with a debit or credit card, please provide the last four digits on the card as well as the cardholder's name as it appears on the card.
If you’re still unable to find your missing course, please contact Support with the following details:
If you’re encountering issues while attempting to watch your courses on a browser, please try the troubleshooting tips below before contacting Support. Following these steps can resolve many of the common issues related to video playback.
Please note that a broadband connection with a speed of 800kbps to 5Mbps is required to watch a TeacherDada course on your device. The rest of TeacherDada’s system requirements are listed here.
If you're still having trouble, it's possible that there's something wrong with the video file. Please contact us at TeacherDada Support. When contacting support, please include:
You can access your TeacherDada courses from various devices and platforms, on both PC and Mac desktops / laptops, as well as Android and iOS mobile devices. Our system requirements for these follow below.
Having trouble completing a purchase? Purchase attempts can fail for a variety of reasons: please have a look at some of the most common issues that can happen, when attempting to make a purchase on TeacherDada.
Common Troubleshooting Steps for Failed Card Purchases
Please ensure you are entering the first and last name of the card account holder, exactly as it appears on the card in the Name on Card field. If the name isn’t entered the same way, the purchase may be declined.
Are you trying to purchase with a saved payment method? As an initial step, try deleting it and re-adding it to ensure the details are correct and up to date.
Multiple IP addresses can trigger card authorization problems. We advise that you refrain from using a virtual private network (VPN) while making a purchase on TeacherDada, which may cause the transaction to fail.
If your payment failure states it is due to a zip code or postal code error, please contact your bank to ensure they have the right one on file.
Some cards have usage limitations, and will automatically block payment attempts after a certain threshold has been reached. If you’ve used your card a lot in the last 24 hours, try contacting your bank, or waiting until the next day to make a purchase.
Our payment processor only accepts numbers for this field. Please ensure you are entering numbers and that the code is correct, as listed on the back of the card.
If you're sure you're entering the right card number, but you’re seeing a notification it looks invalid, or the pay button isn't showing up, there may be a caching issue. Please clear your cache and try again.
To protect your security and privacy, a bank does not always share with TeacherDada why a payment method was declined. Some of the most common reasons for bank declines include insufficient funds, card purchase limitations, card security policies, among other issues. Because TeacherDada does not have direct insight into the reason for the decline, you will need to contact your bank or financial institution to solve the payment issue.